By Emily Gerson, Content Marketing Specialist

To get better at anything requires work, and to better an entire process requires teamwork. That’s why Traffic Incident Management (TIM) teams exist: to improve incident responses; but without engagement from members the team will make minimal improvements. There are three key things your organization can accomplish with a dedicated TIM team.


1. Reduced incident response times.
Reviewing incidents from all sides can illuminate ways to shave down response time. Over time, and as each responder type shares tips and tricks for efficiency, the entire team can develop the most effective response times. For example, noting quicker routes to the destination during high traffic times could cut response time or noting the fastest methods to safely access incident victims.


2. Increased citizen and responder safety.
Cutting down time alone can improve safety and results, but an involved TIM team will also share accident-related risks and avoidance tactics. For example, maybe it is noted that when more cones are placed around the scene, other vehicles are more likely to notice and appropriately avoid the scene. For the future, this strategy could be used at every accident scene in the designated response area (and beyond if a proper data sharing library is in place) to prevent further injuries.


3. Documented best practices.
When all responders participate and After Action Reports (AARs) are created, incident responses, mistakes, and accomplishments are recorded. From there, reports can be revisited and utilized to create team-wide and nationwide best practices. For even better results, teams can utilize our NueGOV software to store a full library of accessible meeting notes and AARs that can also be shared with other teams and jurisdictions.

Knowing all the benefits then begs the question: how do you get a TIM team to be more invested in the process? Our software can help by making meetings virtual, tracking attendance, and documenting team-wide progress over time. Collectively, responders will be more accountable and motivated to see positive change.